Accessibility Statement

Accessibility Statement for Charles Hope

Charles Hope is committed to ensuring that all our staff and guests have an enjoyable stay - regardless of any permanent or temporary disability, medical condition, or accessibility requirements. Please see below for further details on how we can assist our guests and clients.

Before arrival

The majority of our properties are accessible to people with mobility issues. To ensure that the property you wish to stay in meets your needs, please get in touch with us before or after your booking to discuss if the property is suitable for your needs. This also enables Charles Hope to ensure an appropriate property layout is assigned for your stay. We can also provide property access routes most suitable for you.

Upon arrival

Charles Hope may be able to assist with accessing the property and your luggage. Please request this before booking to ensure we have an appropriate on-site staff member available at your anticipated arrival time.

Accommodation

The majority of Charles Hope properties are wheelchair accessible. However, some are more suited than others. Our Charles Hope team can also assist with any additional personal requirements. Please advise what we can do to make the accessibility around your stay easier for you. 

Parking

Charles Hope does not have parking at every location. However, we can help source a suitable option if required. Please get in touch with us if your chosen location does not have parking, and you need assistance finding suitable local parking.

If we have missed anything above, please contact us. At Charles Hope, we strive to make our properties as inclusive as possible for all guests. Whether you are going to stay at Charles Hope, are already staying, or have stayed, don't hesitate to get in touch with us if you have a question or require assistance.