Frequently Asked Questions

All guests can access their apartment from 15:00 on the day of arrival.

The Check-in process is self service. Once you confirm your booking, you will receive check-in instructions closer to your date of arrival.

Early check-in is available subject to availability and an early check-in fee. Contact our guest services team to book.

All guests must leave their apartment by 11:00 on the day of departure.

Late check-out is available but is subject to availability and a late check-out fee. Contact our guest services team to book.

Yes, the beds are made with fresh linen for your arrival. If you are staying over a week, there is weekly housekeeping.

We have 24/7 security at all sites.

Yes, we have free fast business-grade broadband in every apartment.

Yes, all our apartments come fully furnished, including washing machines.

Housekeeping is provided weekly for all stays over five nights. If you are staying a shorter period but would like additional housekeeping, we can arrange this for a small fee.

We have parking at most sites and can arrange parking for all sites. This is subject to availability and a daily charge.

We have a strict no-party or event policy. We do not allow birthday parties of any age, hen dos', stag parties, basically if it is any party we don't allow it. All apartments are monitored, guests who breach these rules will be removed, and the deposit and full stay fee will be lost.

We allow cats and dogs in all our apartments, with a max weight of 15 kg.

Yes, we do charge for pets. The price is dependent on each apartment. Please contact our team for more details.

You can have post sent to the apartment for stays over 28 nights. However, please notify our guest services team in advance so we can arrange the handover for you.